Casino customer loyalty and quality gap chen mccain

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Service quality gap analysis toward customer loyalty ...

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The Best Loyalty Programs Go Beyond Rewards. Shep Hyken ... Since next month (April) is International Customer Loyalty Month, it’s a great time to discuss the topic of loyalty programs.

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actions to create a loyal online gambling customer base. Drawing on theories in e-commerce loyalty, this research develops a conceptual model for evaluating the importance of loyalty in the online gambling industry. The purpose of this exploratory study is to develop and empirically test a theoretical model

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